Device and OOB Enabler Statuses Guide

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Introduction
Status Scenarios and Explanations
- Device Statuses
- OOB Enabler Statuses

Introduction

This guide provides an overview of device statuses and OOB Enabler statuses in relation to their corresponding scenarios. Familiarize yourself with these statuses to effectively monitor and troubleshoot device connectivity and OOB functionality.

Status Scenarios and Explanations

The Device Status and OOB Enabler Status in the table below should reflect the corresponding statuses highlighted in the following screenshot:

Screenshot:

- Device Statuses

Online: Device is online and operating normally
Offline: Allxon Agent on the device is either closed or the device is shut down*
Abnormal:
Including three scenarios:
1. Unknown: Allxon Agent malfunction
2. Network error*
3. Forced shutdown*
Power ON: Device is powered on*
Power OFF: Device is powered off*

💡Note: The asterisks (*) above indicates that the status is detected by the Edge Device Power ON/OFF Detection function.

- OOB Enabler Statuses

Online: OOB Enabler is operating normally
Abnormal: The OOB Enabler has abnormal connectivity due to:
1. Cable disconnected
2. Internet and WIFI connectivity issues

- Table

	Device Status	OOB Enabler Status	Troubleshooting Resources
1	Online	X
2	Offline	X
3	Abnormal	X	Use the command "allxon-cli log" to access the log files. Use the command "allxon-cli diagnose" to initiate network environment detection. Refer to the “Device” section in the Device & OOB Enabler Troubleshooting Guide.
4	Online	Online
5	Online	Abnormal	Abnormal OOB Enabler functionality may prevent the execution of OOB-related features. Identify the abnormal issue and refer to the “OOB Enabler” section in the Device & OOB Enabler Troubleshooting Guide.
6	Offline	Online	Power on the device by the OOB Enabler.
7	Offline	Abnormal	Reconnect your device to the network or refer to the “Device” section Device & OOB Enabler Troubleshooting Guide.
8	Abnormal	Online	Try rebooting the device through the OOB Enabler and refer to the “Device” section in the Device & OOB Enabler Troubleshooting Guide.
9	Abnormal (Network Error)	Online	Try rebooting the device through the OOB Enabler and refer to the “Device” section in the Device & OOB Enabler Troubleshooting Guide.
10	Abnormal (Forced Shutdown)	Online	Try rebooting the device through the OOB Enabler and refer to the “Device” section in the Device & OOB Enabler Troubleshooting Guide.
11	Abnormal	Abnormal	Identify the abnormal issue and learn more about the Device & OOB Enabler Troubleshooting Guide.
12	Power ON	Online
13	Power OFF	Online
14	! (OOB abnormal alert)	Abnormal	Power detection is available, but due to the abnormal OOB Enabler status, the device’s condition cannot be detected. Identify the abnormal issue and refer to the “OOB Enabler” section in the Device & OOB Enabler Troubleshooting Guide.
15	X	Online
16	X	Abnormal	Identify the abnormal issue and refer to the “OOB Enabler” section in the Device & OOB Enabler Troubleshooting Guide.