been hearing a lot about their system integrator customer experiences
especially as technical support engineers have difficulties with many
situations in the field. They are normally capable of handling anything that
comes their way and they possess the skills and qualifications to handle
anything but seldom are they ready for the pitfalls of giving direct support.
You see even though we live in the 21st century and we have all the gadgets and
tech at our disposal, we don’t necessarily have full control. Full control of
the client’s machines, the environment, the platform, the resources, and most
importantly people. Granted living in this modern age allows us all the
technological perks of communicating with clients it still doesn’t solve the
underlying issues AIoT devices bring and that are the varying devices, sprawled
locations, the cost involved in maintaining them, the lack of cloud-based
out-of-band management, and the convenience of over-the-air updates. Allxon has
been listening to their stories and has compiled this post on some of the pain
points you should avoid.
Different Machines, Different Operating
Part of the
complexities of working for an SI is the fact that no two machines are alike.
Many times, you must configure and provision identical hardware but find
yourself having to switch OS because of technical requirements. This can be
challenging because you need the skillset to work on Windows, Linux, Android,
and legacy Os’s. If you or your staff don’t have the required knowledge, you
must find a contractor and pay for it – adding additional costs to your budget.
Device Location Hassles
devices are spread across the stores ceiling and at different geo-locations
usually in different cities and towns. It takes more time to provide hardware,
software, deployment, and support ser vices to these devices. It becomes a costly
endeavor as well as time-consuming. The challenge is being able to mass deploy,
configure & provision, monitor, offer disaster recovery, retire or replace
old devices, and create analysis predictions for all machines in a smooth and
Out-of-Band Management Troubleshooting
It is a
vital device management solution that provides access from anywhere, anytime,
and from any platform. As an SI/MSP, you should have control and access to the
device to remotely manage it. Whether there be an operating system crash, engineers
need be on-site always to troubleshoot the device. This can be costly and
time-consuming. The challenge lies in being able to fix the device at the location
with little-to-no effort.
Remote Device Update Difficulties
In order to
provide device services that are fast, secure, and reliable SI/MSP partners
currently use RMM to access devices remotely, but this still doesn’t resolve real-time
issues. Updating devices remotely can be somewhat mismanaged and fixing devices
at their locations when they are on different OS’s or locations is a nightmare.
This requires travel,
and inherent human resource costs. This is particularly challenging if AIoT
devices are spread across geographical locations. The challenge is being able
to update as many devices as possible in the shortest period, on time, and on
Cloud Edge Deployment Nightmares
model requires devices to be deployed at the edge giving companies a better
layer of protection and security. However, this can be cumbersome and inefficient
when there are too many security layers within an organization making it costly
and time consuming to rely on internal IT staff to assist with provisioning and
troubleshooting. The challenge is trying to avoid these circumstances by
incorporating a comprehensive SOP model to create transparent training so company
engineers and SI’s can jointly work together on. However, even a model like
this would require authentication, enrollment management, and remote management.
full hardware and software SaaS solutions provider, integrator, provides a
complete device management system to bring down operational costs, to create a
seamless transition and secure environment. The company is launching a new
device management tool which is open, integrated, and portal-based aimed at
connecting partners to drive the AIoT industry forward. Get alert
notifications, conduct remote monitoring, and handle disaster recovery with
information and operational technology together with one portal managing all operating
systems, reduce maintenance costs, and work in a safe and reliable cloud-based service.
A complete solution architecture for system integrators and managed service
providers. In addition, Allxon provides an end-to-end cloud out-of-band management
solution to reboot devices directly online fixing a common downtime issue.
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